IT User Support Officer

Location: TDSO, Siem Reap, Cambodia

Position Summary

TDSO is seeking a detail-oriented and tech-savvy IT User Support Officer to provide daily technical support and ensure smooth operation of our IT systems. The ideal candidate will assist staff with troubleshooting, system maintenance, and hardware/software setup, while also contributing to long-term IT improvements.

Key Responsibilities

• Provide day-to-day IT support to staff across all departments
• Install, configure, and maintain hardware and software systems
• Troubleshoot user issues and resolve system-related problems
• Perform regular system maintenance and software updates
• Manage user accounts and access controls
• Track and maintain an inventory of IT assets and supplies
• Offer basic IT training and guidance to staff
• Document solutions, processes, and common troubleshooting steps

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Minimum 2 years of experience in IT support or technical assistance
• Good working knowledge of Windows OS and Microsoft Office applications
• Basic understanding of computer hardware and peripheral setup
• Fluency in English and Khmer

Preferred Qualifications

• Experience with educational technology systems
• Previous work in the NGO or education sector

Working Conditions

• Full-time position, based in Siem Reap
• Competitive salary based on experience
• On-call support may be occasionally required
• Opportunities for professional development and learning

How to Apply

Send your resume, cover letter, and 2 references to: [email protected]
Subject line: IT User Support Officer Application

Application Deadline: July 26, 2025

TDSO is an equal opportunity employer and welcomes candidates from all backgrounds.